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We've tried to make shopping at CoolBalls a simple experience, but we understand that from time to time, everybody has a question or two they need answered. We invite you to take a look at our Frequently Asked Questions below, and hope that what's there will help you out.

If you don't find the information that you are looking for, please email mail@coolballs.com, or call us toll-free at 1-888-232-9111. CoolBalls is open 9am to 9pm ET M-F. If you don't reach us, please leave us a message, we will respond within 24 hours. We welcome any feedback you may have.

Good luck, and happy shopping.

FREQUENTLY ASKED QUESTIONS

Ordering Help

Antenna Ball Questions

Wholesale

 


Ordering Help

How do I place an order?

If you're like us, sometimes we have difficulties ordering online. To help you learn how to use our site, we have created an ordering tutorial which you can access by clicking here. If you get frustrated, feel free to call us at 1-888-232-9111.

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Do I have to use a credit card?

No credit card? No problem! With CoolBalls you have plenty of options. You can order "offline" by printing out an offline order form and mailing in your order. Or, if you have a PayPal account, we also accept paypal during the checkout process. And to be supper supportive of your payment options, we now accept Google Checkout. For more information please checkout our Shipping and Payment Page.

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Do I have to order online?

No! With CoolBalls you have plenty of options. You can order "offline" by printing out an offline order form and mailing in or faxing your order. For more information please checkout our Shipping and Payment Page.

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How much is shipping?

Shipping is always one low rate! For the most accurate shipping rates please checkout our Shipping and Payment Page.

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Antenna Ball Questions

Do you have the Wilson Antenna Ball or another antenna ball design?

There are many popular antenna ball designs and many that have become collector items. We get at least 10 emails a week asking if we have the Wilson Antenna Ball. [From the Movie Castaway]. Unfortunately we do not carry the Wilson Antenna Ball anymore. However we used to. At one time the Wilson Antenna Ball was selling for $45 on an auction site.

Do you have....

A dragon, a unicorn, a three legged paperclip? We get over 100 emails each week asking if we have certain designs. Don't get us wrong, we love knowing there is a market for peculiar antenna balls, but if it is not on our site, we do not carry it at this time. However, the best way to be notified of new designs is to sign up for our newsletter. We add several designs each month, and the only way to be notified if we added a purple donkey with a pink tail is to SIGN UP FOR THE NEWSLETTER.

[And, no....we do not yet have a purple donkey with a pink tail ;-) ]

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What is an antenna ball or antenna topper?

Antenna Balls/Toppers are car accessories that you put on your antenna. Some people call them Antenna Ornaments. Why would you want an antenna ball/topper? Many reasons! Some people have a yellow car, and want a yellow antenna topper because they also have a yellow license plate, and other accessories. Some people love Disney and like to customize their cars with Disney stuff. Other people just want to easily find their car in a crowded parking lot, or add some decoration to their brand new Mini Cooper.

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I don't have an antenna, or my antenna retracts - now what?

Antenn Ball SpringDon't be worried if you are Antenna Challenged (AC). If you have AC, it's okay. In fact, 10% of our customers DO NOT have an antenna on their car. What do they do with them? Some people put them on top of their pencils, (pencil toppers) [picture] others hang them from their rearview mirror, (many of our balls come with a string to hang your toppers) and some even put a stick in them and use them as plant toppers. [pic1] [pic2] One of our members placed them on a wedding cake. [click here for picture]. Need an antenna ball Christmas Tree? [click here] to see what one of our creative members did. If you like that, see what a teacher did to create a Bee Christmas Tree for her class. Are you a collector? Display them proudly. This fireman didn't need an antenna, because he has friends that love him! [click here].

We now offer an Antenna Buddy Spring, so you can display your antenna topper on your desk or any place you can stick the Buddy Spring. Check it out here.

If you have a retractable antenna, you're in luck. With our Antenna Adaptor. You can be like the rest of us! We at CoolBalls appreciate those of you that admit you have AC and will do anything we can to help!

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I would like a CUSTOM antenna ball made

Great! We make CUSTOM antenna balls. We have produced over 20 million custom antenna toppers. Any ball that you see on our website, you can make! Or, if you want your own antenna ball design, just click here to find out more..

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Do you know the history of antenna balls?

As a matter of fact, we do! Antenna Balls have had a long and exciting ride (literally). The first antenna ball was created in 1967 by Union 76 Gas Station. It was created to spread the word of a new kind of fuel and is one of the most successful ad campaigns to date. Click here to read the full story and learn more about the history of the antenna ball.

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Wholesale or Fundraiser questions

Do you have a wholesale program?

Yes we do! No other company can compare to our price, our selection, or our customer service! Just click here to learn more!

I would like to raise money for my group/charity...can you help?

Yes we can! No other company can compare to our price, our selection, or our customer service! Just click here to learn more!

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